United American Moving and Storage Information and Policies

Registration and Licensing
United American Moving and Storage is registered with the Florida Department of Agriculture and Consumer Services.

Important Note: United American Moving and Storage is a licensed interstate broker and not a carrier. It will not transport your household goods directly but will coordinate with an FMCSA-authorized motor carrier to handle the transportation. The charges for this service will be determined by the motor carrier’s published tariff, which is available for inspection upon request. All estimated and final charges will be based on this tariff.

Binding Estimates: A binding estimate guarantees that you will not pay more than the amount listed, unless additional items or services are added. If you add items or services, you and your mover can either adhere to the original estimate, negotiate a new one, or convert it to a non-binding estimate. If no new estimate is provided before loading, the original estimate stands. Under unforeseen circumstances at the destination, such as stairs or parking permits, the mover may bill you additional expenses after 30 days from delivery. Charges for impracticable operations are due at delivery but cannot exceed 15% of all other charges. Remaining charges will be billed and due within 30 days. If you can’t pay the full amount of a binding estimate, your goods may be stored at your expense until full payment is made. Movers may charge a fee to prepare a binding estimate.

Contracts and Estimates: Before providing any services, a written contract and estimate must be provided, signed, and dated by both the shipper and the mover.

This document must include:

1. Mover’s contact details.

2. Preparation and proposed move dates.

3. Shipper’s contact details and addresses for pickup and delivery.

4. Information on any storage locations.

5. Itemized breakdown of all costs and services.

6. Acceptable forms of payment (at least two of the following: cash, personal check, or credit card).

Valuation Coverage: Movers may offer valuation coverage to compensate for lost or damaged goods during a move. This must be disclosed in writing, including costs and coverage details, at the time of the estimate and contract signing.

Claims and Liability: As a licensed broker, United American Moving and Storage is not responsible for carrier actions or damages. Claims for loss or damage must be filed directly with the carrier and require proof of ownership, value, and weight. Claims must be filed within nine months of delivery. Customers must pay all outstanding charges before filing a claim.

Insurance Coverage: Movers must maintain current cargo legal liability and motor vehicle coverage. Insurance certificates must be provided to the Department of Agriculture and Consumer Services and updated with any changes.

Customer Responsibilities: Customers must pursue claims directly with the carrier. Payment for services is typically due in two parts: up to 70% at pickup and the remaining balance at delivery. Payments are required before delivery under federal law, subject to the 110% rule.

Registration and Compliance: United American Moving and Storage is registered and compliant with the Moving Broker Registration Certificate Chapter 507, Florida Statutes.

For more information, customers can refer to the FMCSA publications “Ready to Move? – Tips for a Successful Interstate Move” and “Your Rights and Responsibilities When you Move” available online.